Forum: Holistic approach to assessing teleconsultation is key
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We thank Dr Wong Tien Hua for sharing his views ( Ultra-short teleconsultations can’t ensure quality of medical care
MaNaDr agrees fully that the quality of teleconsultations must be determined holistically and always in the best interest of patients, and not just by duration.
The one-minute timer we introduced on the platform serves as a starting point and a guide; it is not an endorsement or recommendation that one minute is the right length of time for a consultation.
As Dr Wong has noted, there are instances where a consultation will need to run longer, and conversely, in some other cases such as more straightforward follow-ups, there is no need for an overly long consultation. Still, this guard rail – one of many we have implemented – is a clear reminder to doctors of their responsibility to put patients first.
We will keep engaging with our stakeholders to collectively uphold a safe, ethical and effective platform for digital care, and welcome Dr Wong to further talk with us to continue this important conversation on the future of healthcare in Singapore.
Siaw Tung Yeng (Dr)
Co-founder and CEO,
Mobile-health Network Solutions (MaNaDr)
