Forum: Greater awareness of MRT staff roles can strengthen commuter confidence
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Like many Singaporeans, I take the train daily to get to work. I have been following recent news on efforts to improve the reliability of our rail network, including the task force’s recommendations on renewing trains, signalling and power systems, and strengthening maintenance practices.
In this context, I would like to learn more about the role of MRT staff who are often seen on board trains. They are usually positioned near the front of the train and are a familiar and reassuring presence to many commuters. While it is clear that they play an operational role, their responsibilities may not be widely understood by the public.
Greater public awareness of how MRT staff contribute to train operations, safety and service recovery could help commuters better appreciate how the rail system is actively managed beyond what is visible at stations or through announcements.
The recent task force report rightly highlights the importance of system upgrades, backup systems, technology and data-driven maintenance as the network expands and ages. It also emphasises adopting a more commuter-centric mindset.
Alongside technical improvements, the human element remains important. For commuters, seeing staff on board trains provides assurance, especially during peak hours or service delays. Understanding how front-line staff support daily operations and disruption management would further strengthen confidence and trust in the rail system.
Arvin Singh
