Forum: Committed to doing better to respond to public feedback
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We thank Mr Adam Reutens-Tan for his letter “ Abandoned bicycle still there despite reporting it many times
Upon receiving Mr Reutens-Tan’s feedback via the OneService app on June 18, the Land Transport Authority promptly issued a removal notice, giving the owner some time to remove the bicycle. Despite this grace period, the bicycle was not removed. It was eventually removed by the National Environment Agency on Sept 5.
The Municipal Services Office and our partner agencies are committed to doing better in terms of strengthening inter-agency coordination to address public feedback in a timely and thorough manner.
We apologise for the administrative lapse that led to a delay in the removal.
Andrew Chua
Director, Service Quality
Municipal Services Office
Tai Ji Choong
Director
Division of Public Cleanliness
National Environment Agency
