Forum: ComfortDelGro Driving Centre committed to improving learners’ booking experiences
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We thank Mr Warren Marc Lim for his feedback “ Review booking system at driving centres
The demand for driving lessons has increased significantly in recent years, driven by a rebound in learner demand and shifting lifestyle patterns.
This surge, coupled with the mandatory nature of safety-critical registration steps such as eyesight tests and biometric photo-taking, has led to longer-than-ideal waiting times for initial physical appointments.
Due to the increased intake of learners, the current waiting time for eyesight tests is approximately three to four weeks.
To manage learner volume, new appointment slots are released twice daily on weekdays and once on Saturdays, excluding public holidays.
Learners can also book appointment slots up to one month in advance.
Accordingly, only available slots within this one-month window will be visible. This aims to give learners more opportunities to secure an appointment if they miss the previous booking window.
Additionally, we would like to clarify that photo-taking does not require an appointment, and learners are allowed to walk in for photo-taking during operating hours.
To further address the increased demand, we have also been actively expanding our operational capacity. Over the past year, we have increased our instructor pool by more than 10 per cent and continue to expand our car fleet.
While recruitment and training efforts are ongoing to ensure we maintain high safety standards, these enhancements are specifically aimed at improving appointment availability for both new and existing students.
We also take Mr Lim’s concerns regarding the value of the one-year membership seriously.
Enrolment fees cover essential administrative and system costs, but we acknowledge that the wait for an initial appointment can be protracted. We mitigate this by addressing each learner on a case-by-case basis.
We also offer flexible payment options to help, and most learners opt to use a pay-as-you-book system so that they do not need to make large upfront payments.
We appreciate the feedback from our learners as it is vital to improving our services.
We encourage affected customers to reach out to our customer service team so that we may review individual circumstances and provide the necessary assistance.
We thank Mr Lim and all our learners for their patience as we work to enhance the enrolment experience.
Vincent Tan
CEO, ComfortDelGro Driving Centre
