Forum: Cash refund of ez-link card stored value can be obtained at any TransitLink ticket office
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We refer to the Forum letter, “Let commuters keep commemorative ez-link cards and get stored value refunded”
Customers can request a cash refund of the stored value on ez-link cards that are not corrupted or expired at any TransitLink ticket office and retain their cards. This applies to all ez-link cards and charms, including commemorative and special edition cards.
Customers may also choose to spend the remaining value in their ez-link cards at retail acceptance points, before the date of expiry. The full list of retail merchants can be found here
Customers may also contact the ez-link hotline on 6496-8300 for other queries.
Janice Xu
Senior Manager, Marketing Communications
EZ-Link
