Forum: Agencies must demonstrate that feedback leads to meaningful evaluation 

I have written to the Land Transport Authority (LTA) on several occasions about different matters. In cases where I raised concerns about pedestrian safety at zebra crossings, the replies I received were almost identical: that beacon poles and pedestrian crossing signs are already in place.

Sometimes, LTA does act - for example, by working with the National Parks Board to clear vegetation that obstructs visibility. But in the same breath, residents are told that if drivers continue to behave dangerously, the matter should be reported to the Traffic Police for enforcement.

This move may be administratively correct, but it leaves residents feeling that no one is accountable for pedestrian safety. Improving visibility is not the same as improving safety, and enforcement alone cannot be a substitute for road design.

Public feedback should be valued as ground-level intelligence. Yet when replies feel templated and ultimately deflect responsibility, confidence in the feedback process erodes. Over time, people may stop raising concerns altogether, leaving hazards unaddressed until accidents occur.

Agencies must demonstrate that feedback leads to meaningful evaluation and inter-agency solutions, not just polite acknowledgments.

Mohamad Nurhafiz Mohd Noor