For subscribers
Fintech without friction can be a very slippery slope
Friction is good, while seamless is bad in this new world of scams and fintech. Without friction, one wrong click could leave you very poor.
Sign up now: Get ST's newsletters delivered to your inbox
Slowing down fintech transactions was not considered desirable, but recent high-profile scam cases have made such friction fashionable again.
PHOTO: ST FILE
Follow topic:
As scam numbers rise, “friction” is in – at least for local bank users and Central Provident Fund (CPF) Board members.
Recently, these organisations have added more steps, or what is known as friction, to verify users’ identities online and make them rethink their transactions.
