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Don’t complain for the sake of it. Make it count
The writer reflects on Singapore’s complaint culture after years abroad. While venting has its benefits, it risks becoming harmful when overdone.
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The rise of the internet and social media has made it easier for anyone to air grievances in the name of public awareness, says the writer.
PHOTO: PEXELS
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A friend shared recently about how she bombarded a customer service hotline to complain about bad service, but to no avail. How can they ignore her, she fumed, adding: “Maybe I should escalate this and e-mail the CEO... or post on Facebook and tag them!”
Sounds familiar? Few will disagree that complaining is one of Singapore’s favourite pastimes. From the unpredictable weather to inconveniences arising from MRT breakdowns to the rising prices of cai fan (economy rice), we are used to verbal venting to get things off our chest. Conversations are more likely to start with “OMG did you know” than “It’s a beautiful day today”.
