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Do one-star reviews really motivate businesses to do better?
Dissatisfied customers can be turned into loyal regulars – if businesses handle them well.
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Businesses when faced with one-star reviews must ask themselves before responding : who is this coming from, says the writer.
PHOTO ILLUSTRATION : ISTOCKPHOTO
Debbie Yong
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We’ve all been there. You’re hangry, the waiter ignores your table, and the food that looked like perfection on Instagram is tepid when it finally arrives.
In the heat of annoyance, the one-star review for the restaurant feels like a tidy solution: an emotional refund for a meal gone wrong.
