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AI changed your job description, but performance reviews have not caught up
The metrics-based approach is obsolete. What matters now is identifying capabilities to cultivate, as AI handles more measurable tasks.
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The typical performance review cannot identify the colleague who makes everyone else more productive.
PHOTO: BLOOMBERG
Ben Chester Cheong
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As Singapore workers enter year-end performance review season, they face an uncomfortable truth: the system evaluating them was designed for a pre-AI world.
It measures what was once scarce – individual productivity, technical output and task completion – while systematically undervaluing what is becoming critical.
