The Big Story: Immigration clearance at checkpoints back to normal after system issue caused disruption, says ICA
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DelayswereobservedacrosslandandaircheckpointsformorethanfourhoursonFridayduetoadisruptiontotheimmigration
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Delays were observed across land and air checkpoints for more than four hours on Friday, due to a disruption to the immigration clearance system.
The Immigration and Checkpoints Authority (ICA) announced the disruption on Facebook at 11.28am on Friday, adding that it “regrets the inconvenience caused to travellers and seeks their understanding and patience”.
The agency said in a 3.58pm update that immigration clearance at all checkpoints had returned to normal.
“We are investigating to establish the root cause of the system issue,” ICA added.
Separately, DBS Bank has apologised to its shareholders and customers for disruptions to its digital banking services.
Singapore’s largest bank said during its annual general meeting on Friday that it will also set up a special board committee to look into the cause of the disruptions, which left many of its customers unable to carry out their online banking activities on Wednesday.