For subscribers
Oops, you broke something at an Airbnb. What now?
Sign up now: Get ST's newsletters delivered to your inbox
Globally, about 0.03 per cent of Airbnb’s reservations led to a property damage reimbursement of US$1,000 (S$1,300) or more in 2024.
PHOTO: ADOBE STOCK
Danial Adkison
Follow topic:
PARIS – The gust of wind blew without warning in the middle of a hot, un-air-conditioned Parisian night, blasting through an open window and toppling a free-standing mirror in my Airbnb with a terrifying crash.
Gingerly cleaning up the shards, I dreaded having to break the news to our hosts. Was the mirror a flea market purchase or a family treasure? In the morning, I messaged them via the Airbnb app, apologising and offering to pay for the damage. The reply: It was second-hand and not expensive. They generously let it go and I could relax.
