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Chronic conditions, complicated cases: How the healthcare system is helping such patients

anchronic07 - Ms Goh Zi Hui is a care coach with Yishun Polyclinic. Her job is to address psychosocial needs that prevent patients with chronic conditions from managing their care by themselves. She is part of the Relate scheme launched by the National Healthcare Group Polyclinics. (Note, that's a mock patient)

CREDIT: NHGP

Yishun Polyclinic Care Coach Goh Zi Hui (right) with a patient. Care Coaches are non-clinical staff who create an individualised intervention plan for complex patients.

PHOTO: NATIONAL HEALTHCARE GROUP POLYCLINICS

Akshita Nanda

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SINGAPORE – A 71-year-old patient called Yishun Polyclinic twice in 2022, asking to refill her prescription for blood pressure medication.

During her third call in September that year, staff explained that she first needed to come in and be assessed by a doctor.

Chronic conditions, complicated cases: How the healthcare system is helping such patients

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