Solid staff training is vital to prevent people from losing money in scams ("Beware, that 'admin fee' for your parcel may be a scam"; May 30).
It is helpful that the public has been alerted to such scams.
Everyone has to stay alert, for scammers and hackers will go all out to make a quick buck.
I have received scam messages in Chinese twice on my mobile phone.
I wonder how these scammers get the phone numbers of people like me. I did not put my phone number up on social media.
When I raised the matter with Singtel, I was informed that it could act on the complaint only if the same phone number appears three times.
I am sure scammers are aware of this policy and use different phone numbers to avoid detection.
Perhaps it is time for collaboration between the police and telcos.
Raymond Anthony Fernando