I am adding my experience to Ms Moi Sok Ling's account of how the Agri-Food and Veterinary Authority (AVA) handled the complaint about her dog (How does AVA handle complaints about pets?; April 10).

Last year, the AVA visited my mother's home to check on a neighbour's anonymous complaint about my dog.

A few weeks later, I received a letter of warning. The AVA couldn't say what the warning was for, except that I had left my dog in my mother's care during the day when I was at the office.

This does not contravene any law, and was the best course of action for the dog.

I wrote repeatedly to ask the AVA to establish the basis for their action or to retract the warning. They didn't address my request, but in a subsequent letter, unilaterally declared that they trust that the case was closed. They eventually stopped replying.

I think we have one of the best public service sectors in the world, so it is disappointing to be dealt with so arbitrarily and with such high handedness.

Krist Boo (Ms)