As a regular shopper, I have noticed that a number of faulty escalators in shopping malls are left idle and not repaired for months. Examples include those in People's Park Complex, Lucky Chinatown and Chinatown Point.

There could be three reasons for this trend. First, the authorities do not carry out regular inspections of escalators and lifts in shopping malls.

Second, shopping mall management is slow to carry out repairs of faulty escalators, lifts and doors. Could cost be a factor?

Shopping mall management should not overlook the essential service it ought to provide shoppers, especially the elderly and those with physical disabilities.

Third, many shoppers do not know how and where to give feedback on faulty and unserviced escalators and lifts in shopping malls.

David Kwok Ng Kan