SAN JOSE, California – Video-conferencing giant Zoom is expanding in Singapore as it rolls out new solutions that signal the company – whose name is now a pervasive verb – wants to be part of your life even more, meeting or no meeting.
The San Jose company announced on Wednesday a suite of features – encrypted e-mail, employee chat hangout, customer service chatbot, additional language translations and artificial intelligence-powered sales coaching – as well as monetisation plans for third-party apps and more. The move makes clear it is joining the realm of businesses that want to keep users within one universe.
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