Reskilling bank workers for a more tech-driven, empathetic future

OCBC Bank's Ms Alison Liew attended a three-day course as part of a professional conversion programme.
OCBC Bank's Ms Alison Liew attended a three-day course as part of a professional conversion programme.ST PHOTO: GIN TAY

SINGAPORE - Skills that manager Alison Liew picked up during a three-day course as part of a professional conversion programme have allowed her to collaborate better with her colleagues.

She applied what she learnt about human-centered design and found she could better empathise with her colleagues at OCBC Bank, where she has worked for the past 33 years. The bulk of Ms Liew's job involves procurement such as buying furnishings for the bank's offices.

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