Residents in 5 HDB estates can send mail from their void decks under new SingPost trial
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- SingPost launches "SingPost@MyBlock" pilot in five estates, allowing residents to post mail at void deck letterboxes until December 31.
- The pilot aims to improve convenience and postal worker efficiency, with potential islandwide rollout from 2026 if successful.
- SingPost is integrating Pick Network lockers and expanding POPStop services to boost e-commerce delivery capabilities and convenience.
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SINGAPORE – Residents in 226 blocks in five HDB estates can post and return mail from their void decks by the end of October under a new Singapore Post pilot to bring postal services closer to homes.
The SingPost@MyBlock initiative, launched on Oct 19, covers 27 HDB blocks in Punggol Northshore. The service will be expanded to HDB blocks in Marine Parade, Upper Boon Keng, Bukit Panjang and Bukit Batok by the end of October. SingPost said the estates were chosen to ensure coverage in different parts of Singapore.
Clearly marked letterboxes will let residents post letters and small parcels without having to visit a post office.
Free to use, they are the same size as letterboxes from which residents get their mail.
Outgoing mail will be collected at 5pm from Monday to Thursday, and at 6pm on Fridays.
The pilot will run until Dec 31.
If successful, the initiative will be rolled out islandwide from 2026 to about 21,000 letterbox nests in void decks.
SingPost said success will be measured by how mail volumes shift from traditional posting boxes to the new network, improvements in postal workers’ productivity and customer feedback gathered during the trial.
SingPost group chief operating officer Neo Su Yin said the company is “leveraging every touchpoint it has”, from letterbox nests in the heartland to expanded partnerships, to serve both the postal and growing e-commerce sectors.
“By piloting SingPost@MyBlock, we enhance community convenience, and through our strategic partnerships, we are building an agile network that delivers greater convenience for customers,” she said.
“This cohesive approach ensures we work to grow our position as Singapore’s leading national end-to-end logistics provider.”
A Punggol Northshore resident who wanted to be known only as Mr He said he does not expect to use the service much as he only receives mail, specifically from e-commerce platforms.
“But this will definitely benefit some of the residents as they are e-commerce sellers who mail items quite frequently,” he said.
SingPost also announced on Oct 19 that it is expanding its e-commerce capabilities by integrating Pick Network – a local parcel locker provider – into its last-mile delivery infrastructure. The lockers offer 24/7 access for parcel collection.
SingPost said the integration complements its existing POPDrop kiosks – automated machines that allow parcels to be dropped off at any time – and Parcel Santa lockers, which serve condominiums through smart-locker parcel pickup services.
The expanded network will make it easier for e-commerce sellers to dispatch parcels and for buyers to collect them at locations that are closer to them.
Deputy Prime Minister Gan Kim Yong (second from left) at the launch of the SingPost@MyBlock initiative, where SingPost also announced it is expanding its e-commerce capabilities by integrating Pick Network into its last-mile delivery infrastructure.
ST PHOTO: SHINTARO TAY
SingPost said shoppers on e-commerce platform Lazada can select delivery to a Pick locker of their choice.
It added that other e-commerce players have also come on board, but declined to name them.
Pick Network has clarified that Shopee delivers to its lockers, even though Shopee is not part of the SingPost arrangement.
ST has contacted TikTok Shop for comment.
In September, SingPost announced that its POPStop drop-off service for e-commerce shipping and returns had been expanded to more than 160 Cheers and FairPrice Xpress outlets
Shares in SingPost closed down 2.41 per cent to 40 cents on Oct 17.
