One of the foundations of online shopping has been free returns, but not anymore.
After years of subsidising them, more retailers are charging customers to send back unwanted goods. It is a risky move, because shoppers have become accustomed to buying an item in multiple sizes and colours and returning what does not fit for free.
Already a subscriber? Log in
Read the full story and more at $9.90/month
Get exclusive reports and insights with more than 500 subscriber-only articles every month
ST One Digital
$9.90/month
No contract
ST app access on 1 mobile device
Unlock these benefits
All subscriber-only content on ST app and straitstimes.com
Easy access any time via ST app on 1 mobile device
E-paper with 2-week archive so you won't miss out on content that matters to you
