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The days of free returns may soon end
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After years of subsidizing free returns, more retailers are charging customers to send back unwanted goods.
PHOTO: AFP
One of the foundations of online shopping has been free returns, but not anymore.
After years of subsidising them, more retailers are charging customers to send back unwanted goods. It is a risky move, because shoppers have become accustomed to buying an item in multiple sizes and colours and returning what does not fit for free.
