Me & My Career: Ensuring tip-top parcel deliveries amid e-commerce boom

Individuals share their career journeys in this series, providing an inside look into their jobs and industries. This week, we explore logistics.

Ms Seet Mei Ling is grateful to have been given a lot of autonomy to implement changes based on employee feedback. ST PHOTO: ARIFFIN JAMAR
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SINGAPORE - When a parcel you ordered arrives on your doorstep, you would want to know that it is in good shape, was handled carefully by the delivery firm and had not been opened by someone else.

Ensuring those customer expectations are met is the job of Ms Seet Mei Ling, quality assurance manager at regional logistics unicorn Ninja Van.

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