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Demand for retail workers continues to soar
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Stores that survived the “retail apocalypse” have had to find ways to cut costs and boost profits with fewer shoppers.
PHOTO: AFP
Worried about artificial intelligence taking over your job? You can rest easier if you are in the retail industry, because workers there are in hot demand.
A 2022 McKinsey study found that the quit rate for retail workers is more than 70 per cent higher than other industries. And the Covid-19 years made the problem worse. Before 2020, turnover for part-time retail employees – who make up the bulk of the in-store workforce – hovered around 75 per cent, but it has since shot up to 95 per cent and has not budged.
