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Small Change

Change how you call customers

Those who are customer-centric stand to gain

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ST ILLUSTRATION: CEL GULAPA

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I have been resisting the urge to put my mobile number on the Do Not Call Registry. After all, as someone who works in the media industry, it is good to be in the know about prevailing market trends.
So all these years, I have been patiently answering and tolerating various calls from telemarketers who would call during lunchtime and office hours on weekdays.
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