Great Eastern unveils digital solutions to enhance financial advice experience

Interactive financial planning tool GreatAdvice is based on a Life Storyboard concept where customers can map out their financial needs.
Interactive financial planning tool GreatAdvice is based on a Life Storyboard concept where customers can map out their financial needs.PHOTO: GREAT EASTERN

SINGAPORE - Buying an insurance plan with Great Eastern (GE) and managing one's portfolio look set to be easier for both customers and financial advisers, as the company unveiled a suite of digital initiatives on Monday (April 8).

For instance, to fill in information on GreatAdvice, a new interactive financial planning tool, a GE financial representative only has to scan the client's NRIC with an iPad.

As a result, the time taken for application processes may be reduced by about 20 per cent.

Other new capabilities include a digital planner which allows GE's 3,500 financial advisers to manage sales activities and performance, a consolidated portfolio for customers which can amalgamate all their existing policies from various insurers, as well as a chatbot called Gerica that uses artificial intelligence to answer queries.

Mr Ryan Cheong, managing director of digital for business at GE, said the digital solutions cost the company a figure in the "double-digit millions".

These initiatives are termed the Great Digital Advantage platform and have been progressively rolled out since January this year.

About four million GE policyholders in the region - including 1.6 million in Singapore - will benefit from the new platform.

 

Mr Ben Tan, GE managing director of regional agency/financial advisers and bancassurance, called the platform a "game changer" and the first one-stop solution in Singapore for both advisers and customers.

On GreatAdvice, Mr Cheong said customers will be more engaged with the tool, which has a "life storyboard" feature that maps out one's financial journey with intuitive graphics.

GE customer Darryl Koh, 32, called the user interface "interesting and attractive". Mr Koh, a bank financial analyst, added that the tool helped him "make more informed decisions to plug the gaps regarding protection and financial needs".

The move by GE, a subsidiary of OCBC Bank, is among a raft of measures recently introduced in the insurance sector on the back of Deputy Prime Minister Tharman Shanmugaratnam's call in 2017 for the industry to tap technology.

In February this year, Prudential teamed up with three technology companies to develop financial and healthcare solutions such as preventive healthcare programmes.

As for GE's digital initiatives, Mr Cheong said: "The interactions between our financial representatives and the customers are among the most important touch points in our business.

"The rise of the digital(-age) customer means we have to relook our own view of how customers will see our representatives and the company."