Recipe for career progression at home-grown pastry shop

Pastry shop Tong Heng's general manager Ana Fong at the family-run store, which sells traditional Cantonese pastries such as egg tarts, barbecue pork crisps and pork buns.
Pastry shop Tong Heng's general manager Ana Fong at the family-run store, which sells traditional Cantonese pastries such as egg tarts, barbecue pork crisps and pork buns. ST PHOTO: TIMOTHY DAVID

Shop sales assistant Chai Sin Rou has amassed a wealth of experience in the three years she has worked at home-grown pastry shop Tong Heng.

The 23-year-old said she was at first nervous about speaking to customers, but has developed confidence and communication skills by watching her colleagues and gaining product knowledge.

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A version of this article appeared in the print edition of The Straits Times on October 12, 2020, with the headline 'Recipe for career progression at home-grown pastry shop'. Subscribe