Global connections, digital readiness more crucial now: Iswaran

Speaking at the DBS Digital Day event yesterday, Communications and Information Minister S. Iswaran noted that going digital also positions businesses to reap long-term economic benefits.
Speaking at the DBS Digital Day event yesterday, Communications and Information Minister S. Iswaran noted that going digital also positions businesses to reap long-term economic benefits.PHOTO: MINISTRY OF COMMUNICATIONS AND INFORMATION

The pandemic has made it even more important for Singapore to maintain its global connections while continuing to innovate and digitalise, said Communications and Information Minister S. Iswaran yesterday.

Mr Iswaran noted: "With lockdowns and safe distancing measures in many countries, the ways in which we live, work and play have also been altered permanently.

"Covid-19 has reinforced the imperative for businesses and individuals to be digitally ready. Businesses must... lay the digital foundation for future growth and competitiveness. Countries must do likewise."

Going digital does not just allow businesses to overcome short-term pandemic challenges, but also positions them to reap long-term economic benefits, said Mr Iswaran at a virtual event to mark DBS Digital Day. During the event, panellists discussed how businesses can navigate the unprecedented environment caused by the pandemic and the importance of digitalisation to survive and thrive in the "next normal".

"It allows businesses to connect to global markets... and expand their customer base. Businesses should therefore seize this opportunity to reorganise their resources, revamp their models and redesign customer engagement."

He said the Government recognises small and medium-sized enterprises (SMEs) may need help in this area and has increased support. For example, the Grow Digital initiative launched in June under the SMEs Go Digital programme enables firms to tap overseas markets despite travel curbs by participating in e-commerce platforms. Over 1,400 firms now transact on these platforms.

"Emerging technologies such as blockchain, cloud and artificial intelligence present opportunities for innovation with beneficial outcomes such as smarter and more transparent supply chains," Mr Iswaran said.

The pandemic has also underscored the importance of investing in digital connectivity infrastructure and cyber security, he added, noting that Singapore is on track to offer nationwide 5G coverage by 2025.

Besides innovating, Singapore also has to ensure it stays connected globally, he said. "Covid-19 has led to profound disruptions in global trade and supply chains.

"This has forced both countries and businesses to think beyond cost efficiency and growth, to prioritise resilience, and against the backdrop of growing tensions between the major powers, the merits of free trade and global integration are increasingly being challenged by populist rhetoric."

He added: "While the pandemic has prompted some countries to look inwards, we believe that a more effective way to build resilience is through openness and greater diversification. The global alliance of nations must commit to keeping markets open and trade flowing."


Singapore has 25 free trade agreements that give firms preferential access with lower tariffs and non-tariff barriers to economies that represent more than 85 per cent of global gross domestic product.

It is also building a global network of digital partnerships so firms can manage their platforms and digital services outside Singapore, he said.

Lastly, Mr Iswaran noted that growth has to be inclusive so that all segments of society can enjoy the benefits of going digital. "As interactions and commerce shift online, businesses will need to double down on efforts to equip their employees with tech-related skills and invest in tech talent to boost their competitiveness."

The elderly and the vulnerable will also need more support: 1,000 digital ambassadors are now helping stallholders adopt e-payment solutions and teach seniors digital skills.

"How well we emerge from this crisis will depend critically on how businesses, industries, the labour movement and governments come together and take the necessary steps to adapt, collaborate and build a firm foundation for the 'next normal'," he said.

Mr Iswaran added during the panel discussion that collaboration is vital, saying: "Some domains are moving faster, like logistics, financial services - you've already moved very far in this space. Others are a bit further behind and learning from each other is going to be a key part of this."

A version of this article appeared in the print edition of The Straits Times on September 17, 2020, with the headline 'Global connections, digital readiness more crucial now: Iswaran'. Subscribe