Commentary

Aye, robots! Intelligent automation picks up pace

Customers at a cafe in Moscow which is using a robotic waiter to provide contactless service amid the Covid-19 outbreak. But complex and emotionally difficult tasks are still best handled by front-line staff. PHOTO: REUTERS
Customers at a cafe in Moscow which is using a robotic waiter to provide contactless service amid the Covid-19 outbreak. But complex and emotionally difficult tasks are still best handled by front-line staff. PHOTO: REUTERS
Gift this subscriber-only story to your friends and family

SINGAPORE - The coronavirus pandemic did more to drive digitisation by way of service robots and intelligent automation than any organisational leader had thought possible.

Much like how the 18th century industrial revolution brought high-quality, low-cost manufactured goods to the masses, intelligent automation will bring expensive services to the public at lower costs and with improved quality.

Already a subscriber? 

Read the full story and more at $9.90/month

Get exclusive reports and insights with more than 500 subscriber-only articles every month

Unlock these benefits

  • All subscriber-only content on ST app and straitstimes.com

  • Easy access any time via ST app on 1 mobile device

  • E-paper with 2-week archive so you won't miss out on content that matters to you

Follow ST on LinkedIn and stay updated on the latest career news, insights and more.