CPF Jurong Service Centre reopens with upgrades on May 16
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The CPF Jurong Service Centre serves about 500 CPF visitors daily, mostly those aged 55 and above.
PHOTO: CPF
Emerald Lo
- The CPF Jurong Service Centre reopened on May 16, offering enhanced accessibility and services, specifically designed for senior visitors.
- Renovations include wider pathways, adjustable tables, dual-monitor consultation booths, and self-help kiosks with enlarged text for easier viewing.
- New features reduce wait times and the "CPF at Your Service" initiative extends volunteer assistance to seniors at active ageing centres.
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SINGAPORE – The newly renovated Central Provident Fund (CPF) Jurong Service Centre was reopened on May 16, with upgrades such as self-help kiosks, improved accessibility and senior-friendly features.
Senior Minister of State for Manpower Koh Poh Koon, the guest of honour at the reopening event, said the centre was renovated with seniors in mind.
“We are already a super-aged society, and by 2030, about one in four Singaporeans will be aged 65 and above. This revamp itself is to future-proof and make it more relevant to the needs of the population,” he said.
The service centre, which was closed on Aug 1, 2025, for its second renovation since opening in 1994, serves about 500 CPF visitors daily, mostly those aged 55 and above.
The CPF Board worked with 40 volunteers from this age group to create a more accessible space for seniors visiting the centre. This includes wider pathways for wheelchair accessibility and more parking spaces for personal mobility devices.
Tables in the centre are also adjustable to visitors’ height, and text displays on self-help kiosks can be enlarged for easier viewing.
Other accessibility features include dual monitors at consultation booths that allow deaf or hard-of-hearing visitors to communicate with staff through text. Magnifying sheets, cane holders and voice amplifiers are also provided.
To reduce waiting time, visitors will be directed to service counters based on their needs rather than on a first-come, first-served basis.
Wait-time estimates will also be sent to visitors via SMS notifications, allowing them flexibility to step away. Those who choose to remain can explore a newly opened space where seniors can play scam awareness games or read up on CPF educational content in the appointment lobby.
Senior Minister of State for Manpower Koh Poh Koon (right) during the reopening event on May 16.
PHOTO: LIANHE ZAOBAO
The centre’s reopening also marked the launch of CPF at Your Service, which enables seniors to receive assistance from CPF volunteers on various CPF matters at selected active ageing centres.
Seniors can find out more information about upcoming CPF at Your Service sessions at their nearest active ageing centres.
