Netflix loses 200,000 subscribers - its first drop in a decade

LOS ANGELES • Netflix said inflation, the war in Ukraine and fierce competition contributed to a loss of subscribers for the first time in more than a decade and predicted more contraction ahead, marking an abrupt shift in fortune for a streaming company that thrived during the pandemic.

Netflix's 26 per cent tumble after the bell on Tuesday erased about US$40 billion (S$54.7 billion) of its stock market value.

Since it warned in January of weak subscriber growth, it has lost nearly half of its value.

The lagging growth prompted Netflix for the first time to say it might offer a lower-priced version of the service with advertising.

The company said it lost 200,000 subscribers in its first quarter, instead of adding 2.5 million subscribers it had forecast.

Suspending service in Russia after the Ukraine invasion resulted in the loss of 700,000 members.

The headwinds facing Netflix pummelled other video streaming-related stocks, with Roku dropping more than 6 per cent, Walt Disney falling 5 per cent and Warner Bros Discovery down 3.5 per cent.

Netflix, which currently has 221.6 million subscribers, last reported losing customers in October 2011.

The company offered a gloomy prediction for the spring quarter, forecasting it would lose two million subscribers, despite the return of such hotly anticipated series as Stranger Things and Ozark.

In addition to advertising-supported plans, the company is also looking to generate additional revenue from customers who share their account with friends or family outside their home.

"The large number of households sharing accounts, combined with competition, is creating revenue growth headwinds.

"The big Covid-19 boost to streaming obscured the picture until recently," Netflix said, explaining the difficulties of signing up new customers.

In addition to the paying households, Netflix is being watched by an additional 100 million households that it said were sharing accounts, including 30 million in the United States and Canada.

As penetration has increased, the number of shared accounts has become a bigger problem.

This confluence of events caught Wall Street by surprise.

"They suffered from a combination of approaching saturation, inflation, higher pricing, the war in Ukraine and competition," said Wedbush analyst Michael Pachter.

"I don't think any of us expected that all to happen at once."

The world's dominant streaming service was expected to report slowing growth, amid intense competition from established rivals like Amazon.com, traditional media companies such as Walt Disney and the newly formed Warner Bros Discovery, and cash-flush newcomers like Apple.

Streaming services spent US$50 billion on new content last year, in a bid to attract or retain subscribers, according to researcher Ampere Analysis.

That is a 50 per cent increase from 2019, when many of the newer streaming services launched, signalling the quick escalation of "streaming wars".

Netflix noted that despite the intensifying competition, its share of TV viewing in the US has held steady according to Nielsen, a mark of subscriber satisfaction and retention.

"We want to grow that share faster," the company said.

As growth slows in mature markets like the US, Netflix is increasingly focused on other parts of the world and investing in local-language content.

"While hundreds of millions of homes pay for Netflix, well over half of the world's broadband homes don't yet - representing huge future growth potential," the company said in a statement.

Benchmark analyst Matthew Harrigan warned that the uncertain global economy "is apt to emerge as an albatross" for subscriber growth and Netflix's ability to continue raising prices as competition intensifies.

Streaming services are not the only form of entertainment vying for consumers' time.

The latest digital media trends survey from Deloitte, released late last month, revealed that Generation Z - those consumers aged 14 to 25 - spend more time playing games than watching movies or television series at home, or even listening to music.

Most Gen Z and millennial consumers polled said they spend more time watching user-created videos like those on TikTok and YouTube than watching films or shows on a streaming service.

REUTERS