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Mystery shopper and undercover boss: Courts CEO goes incognito to connect with staff, customers
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Mr Harry Higashiura said a hands-on style of leadership has defined his role as country chief executive of Courts Singapore and Malaysia.
ST PHOTO: JASON QUAH
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SINGAPORE – Stroll into a Courts store on any given day and you might just spy retail chain boss Harry Higashiura decked out in whatever disguise he had decided on.
One day, he might be in the role of an attentive salesman decked out in Courts’ trademark blue and yellow. On another, he appears as a curious customer, a “mystery shopper” in a T-shirt, shorts and cap, blending in with the throng of customers.
