Shaping the future of banking

Your bank is now invisible and everywhere

Customers demand instant gratification, fast issue resolution, with relevant hyper-personalised insights, solutions and services embedded in their daily experiences.PHOTO: ST FILE

SINGAPORE - Over the course of my technology and banking career, I have closely observed how banks have responded to the changing nature of financial services in an increasingly interconnected world, made possible by exponential tech advancements.

The last two decades - and particularly this past year - have brought about a massive transformation, moving both banks and customers from offline to online.

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