Shaping the future of banking
Your bank is now invisible and everywhere
Sign up now: Get ST's newsletters delivered to your inbox
Customers demand instant gratification, fast issue resolution, with relevant hyper-personalised insights, solutions and services embedded in their daily experiences.
PHOTO: ST FILE
Faraaz Ali
SINGAPORE - Over the course of my technology and banking career, I have closely observed how banks have responded to the changing nature of financial services in an increasingly interconnected world, made possible by exponential tech advancements.
The last two decades - and particularly this past year - have brought about a massive transformation, moving both banks and customers from offline to online.
