Digital banking now baseline, future growth lies in how cleverly banks use data: DBS

At DBS, nine in 10 banking services can now be done online, including mortgage repayments and refinancing. ST PHOTO: ALPHONSUS CHERN
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SINGAPORE - The advent of digital banks in Singapore has spurred incumbent banks here to take more notice of customer needs and invest in novel ways to meet rising expectations.

Mr Shee Tse Koon, Singapore country head at DBS Bank, said it had long anticipated the shift to digital banking.

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