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The writer Sanjoy Sen is the group head of consumer franchise and distribution at DBS Bank.
PHOTO: DBS BANK
Sanjoy Sen
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We are in the midst of a digital boom. Consumers have rapidly moved to online or mobile channels, with the Covid-19 pandemic speeding this shift. Companies have doubled down on their digital transformations to better interact with the newly minted digeratis.
A record number of digital banking transactions are taking place in the banking and financial services sector, even among senior citizens. Every swipe on a mobile device or click of the mouse builds up data that organisations can distil.
