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IndiGo chaos unmasks fragility of India’s aviation market
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IndiGo staff tagging stranded bags and belongings of passengers following large-scale flight disruptions at New Delhi's Indira Gandhi International Airport on Dec 8.
PHOTO: REUTERS
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- IndiGo cancelled thousands of flights due to failing to adapt to new crew rostering rules requiring longer pilot rest periods, stranding over 580,000 passengers in December.
- The crisis exposed the dangers of IndiGo's 65% market share dominance and regulatory oversight weakness, prompting calls for more competition, scrutiny, and tighter rules.
- Government ordered IndiGo to reduce flights by 10% and temporarily postponed the new rules, while critics call for stringent penalties and stronger consumer rights to prevent future disruptions.
AI generated
NEW DELHI – In a matter of days, the reputation of India’s biggest airline was in tatters.
IndiGo’s decision to abruptly cancel thousands of flights in early December
