Air India fined $49,000 for its handling of unruly passenger who urinated on woman
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Air India has faced criticism following an incident on a Nov 26 flight.
PHOTO: REUTERS
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NEW DELHI - Air India has been fined three million Indian rupees (S$49,000) for its handling of an unruly passenger on one of its flights in November,
The licence of the pilot-in-command on the New York-New Delhi flight, during which the incident took place, was also suspended for three months while a penalty of 300,000 rupees was imposed on Air India’s director-in-flight services, the regulator added in its statement on Friday.
The ruling on the Tata Group-owned airline followed from an incident on a Nov 26 flight in which a male passenger, while apparently inebriated, urinated on a female passenger.
Air India said on Friday that it was studying the regulator’s order on the matter, but acknowledged that there were “gaps” in the airline’s internal reporting and assured that the “relevant steps” were being taken to address them.
“We are also strengthening our crews’ awareness of and compliance with policies on the handling of incidents involving unruly passengers,” said a spokesman.
India’s aviation regulator had earlier issued formal paperwork, named show cause notices, to some Air India staff, including the pilots and cabin crew of the flight involved in the incident, asking why enforcement action should not be taken against them.
Air India had also issued show cause notices and de-rostered one pilot and four cabin crew as part of its investigation.
The airline on Thursday also imposed a flying ban for four months on the passenger. REUTERS
