Half of KLIA Terminal 2 auto gates down with technical glitch, auto gates at other terminals unaffected

JOHOR BAHRU - Long queues have been reported at the KL International Airport (KLIA) Terminal 2 arrival hall after a technical glitch caused at least half of its automatic gate system to crash since late on July 23.

It is learnt that at press time, additional immigration officers have been deployed to clear the arriving airline passengers via manual counters.

Security sources said that KLIA 2 has a total of 24 auto gates at the arrival hall and another 24 at departure.

However, the source said that the auto gates at KLIA 1, totalling about 46 units, were functioning properly.

“So far, Malaysian passport holders seem to be able to use the auto gates while foreigners are having problems,” the source said, adding that the problem now was mainly at KLIA 2 and the other auto gates nationwide were operational.

The latest incident comes just days after the July 18 incident when more than 200 auto gates nationwide were down for more than 24 hours, affecting more than 500,000 foreigners.

More than half of those affected were from Johor, mainly at the Bangunan Sultan Iskandar Customs, Immigration and Quarantine complex (BSI) and Sultan Abu Bakar CIQ complex (KSAB) at the Second Link.

Last week’s nationwide auto gate glitch was due to a technical issue related to integration between the MyIMMS system database and the database of an international authoritative body.

Meanwhile checks in Johor Baru showed that at all the autogates, totalling 39 units for exit and 29 for entry at BSI while KSAB’s 12 were all in operation.

Since June 1, 2024, visitors from 63 countries, as well as diplomats serving in Malaysia and their family members, have been eligible to use the auto gates for faster clearance. THE STAR/ ASIA NEWS NETWORK