Singtel-owned Optus outage in Australia prompts public anger and calls for curbs on telcos

epa10973900 An apology message to customers from the Optus website is displayed on a phone in Sydney, Australia 14 November 2023. Optus, one of Australia’s largest Telco companies says "changes to routing information" after a "routine software upgrade" was behind the nationwide outage on 08 November which affected 10.2 million Australians and 400,000 businesses. EPA-EFE/DAVE HUNT AUSTRALIA AND NEW ZEALAND OUT

More than 10 million Australians were hit by the network blackout at Singtel-owned Optus on Nov 8.

PHOTO: EPA-EFE

Jonathan Pearlman

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SYDNEY –On Nov 8, about 10 million Australians woke up to discover that they had no phone or Internet access. Then they learnt the cause: a nationwide outage at Singtel-owned Optus, the country’s second-largest telecommunications company.

It took about 12 hours for services to resume,

leaving some businesses unable to process transactions and affecting rail networks, hospitals and banks.

Singtel-owned Optus outage in Australia prompts public anger and calls for curbs on telcos

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