Should robots have a face?

Firms learn the fine art of introducing automation without scaring staff and customers

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When Tina Sorg first saw the robot rolling through her Giant supermarket in Harrisburg, Pennsylvania, she said to herself, "That thing is a little weird." Programmed to detect spills and debris in the aisles, the robot looked like an inkjet printer with a long neck.

"It needed personality," said Ms Sorg, 55, who manages the store's beer and wine department. So, during one overnight shift, she went out to a nearby arts and craft store, brought back a large pair of googly eyes and, when no one was looking, affixed them on the top of the robot.

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A version of this article appeared in the print edition of The Straits Times on February 28, 2020, with the headline Should robots have a face?. Subscribe