Saturday, May 23, 2015Saturday, May 23, 2015

Two fitness clubs hit by complaints

Case cites high number of grouses filed, mostly over membership fees, termination policies

Published on Jun 29, 2014 7:54 AM

Singapore's consumer watchdog has flagged two fitness clubs for the high number of complaints filed against them over the past three years.

Grouses against California Fitness and True Fitness made up more than three-quarters of 86 complaints involving fitness clubs filed last year, said the Consumers Association of Singapore (Case).

Thirty-five complaints were against California Fitness, which opened its first club here more than 10 years ago, and 31 against True Group, which owns the True Fitness chain.

The two clubs have not fared better this year: Out of 29 complaints filed against fitness clubs as of April, nine involved California Fitness and 13 were against True.

Enjoy 2 weeks of unlimited digital access to The Straits Times. Get your free access now!

Background story

Be transparent

"... more often than not, (gym members) hear all sorts of different rates and the disparity can be quite high. Perhaps they (the clubs) should consider putting up their rates, joining or termination fees, so everyone can see them upfront, and not hide behind wordy contracts."

MR B. WONG, a 36-year-old businessman who used to go to clubs run by both California Fitness and True, on making club membership rates more transparent