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OpenNet customers switching to SingTel

Businesses opt for shorter wait, making some ISPs see red

Published on May 20, 2014 8:34 AM

Business customers fed up with waiting for network builder OpenNet to connect them to fibre broadband are turning to SingTel - angering some Internet service providers (ISPs) in the process.

The ISPs, which buy fibre broadband from OpenNet and then retail its use to customers, say customers are switching to SingTel's hook-up for wholesale fibre links, which takes just 15 days - twice as fast as the time needed by OpenNet.

SingTel can be faster as it has its own fibre links to commercial buildings, and does not depend on OpenNet to make the connections.

One of the disgruntled ISPs, ViewQwest, said about 50 customers have cancelled orders with it so far this year, saying SingTel could deliver the service much quicker. ViewQwest chief executive Vignesa Moorthy told The Straits Times: "Customers will not accept the unknown waiting time. They feel it is safer to go with SingTel, which they have said can deliver in 15 days."

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