W Singapore-Sentosa Cove hotel refunds victim of tour scam
She had paid travel agent upfront for stay, but hotel did not get the money
Madam S.Y. Tan believed she had already paid for her family's recent National Day weekend stay at the five-star W Singapore-Sentosa Cove hotel, having given the money upfront to a tour agent.
But after checking out, the hotel, which never received the money from the agent, deducted more than $7,000 from her husband's credit card.
The hotel has since decided to reverse the charge, after finding out that the couple were victims of a scam. While expressing relief that she has the money back, Madam Tan, a 40-year-old business executive, said she was "not quite happy" that deductions could be made from a credit card without the owner being first notified.
"We could have been very embarrassed had we continued to use the card, as the deduction almost reached the credit card ceiling of $8,000."