PUCHONG, SELANGOR ( THE STAR/ASIA NEWS NETWORK) - Grab Malaysia is currently investigating the incident where one of its drivers had allegedly assaulted a Form Five student.
GrabCar and GrabTaxi head of Klang Valley operations Wan Khye Theng said that the ride-sharing company would take the necessary steps against the alleged driver once the probe is completed.
"We do not tolerate any acts of physical violence or verbal abuse from both passengers and drivers," she said.
Wan urged both drivers and passengers to use its distress signal should unfortunate incidents occur.
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"Please do not hesitate to contact our customer service hotline, or use the SOS button in the passenger app or the police button in the driver app," she added.
Earlier Sunday (Aug 13), police arrested a male Grab driver after he allegedly attacked his 17-year-old female passenger and broke her nose.
Acting Serdang OCPD Supt Mohd Rosdi Daud said the incident occurred at around 5pm on Saturday.
"The suspect had picked up the student from her house in Puchong Jaya and was supposed to send her to a shopping mall in Kuala Lumpur.
"There was a misunderstanding between the two during the drive and the enraged suspect allegedly assaulted the girl," he said when contacted.
He said the girl suffered a broken nose.
"At around 2am on Sunday, we arrested the suspect," he said, adding that the man was a full-time driver with the e-hailing service operator.
Supt Mohd Rosdi said the suspect has been doing this job for at least two years and did not have any criminal record.
Selangor CID chief Senior Asst Comm Fadzil Ahmat said the suspect has been remanded until Aug 16 to help with investigations.
"We have classified the case as voluntarily causing grievous hurt under Section 325 of the Penal Code," he said.