Customer service

Forum: Telcos required to notify subscribers of changes in service provision

Forum: Impatient customers make delivery riders take risks

Forum: OCBC progressively migrating more banking services to digital channels

Forum: SIA committed to supporting customers with disabilities

Forum: Be consistent in using digitalisation for customers’ convenience

SATS apologises for service crew seen tossing bags onto Changi Airport belt

In the minute-long Instagram reel, a service crew member wearing a blue polo shirt is seen throwing bags onto the belt.

Forum: Make it much easier to speak to a person on a hotline

Forum: Lower minimum spend for FairPrice return voucher scheme

Forum: Charged for broadband contract despite early termination notice

Forum: When a shop’s error becomes the customer’s burden

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MDDI (P) 046/10/2025. Published by SPH Media Limited, Co. Regn. No.202120748H. Copyright © 2026 SPH Media Limited. All rights reserved.