Steps being taken to manage surge in call volume

Calls to organisations, agencies not getting through

SIA customer service standards far from expected

Small gestures can make a huge difference in customer service

Customer service starts with management

More than 2 hours' wait for bank customer service

StarHub reviewing refund process to safeguard customers' personal data

Driving instructor was impatient and slapped learner's hand repeatedly

Bouquets: Handbag recovered with contents intact

Key information was missing from medical report, but driving tester could have been more tactful