SMRT

News analysis

Timely information is critical to prevent confusion when MRT services are down

What caught many by surprise during the Dec 2 East-West Line delay was the silence from rail operator SMRT on its official channels.

Passengers left confused after East-West Line delay due to track fault on Dec 2

Amid the track fault that occurred before 8pm on Dec 2, passengers were left confused after being directed to trains that ran in opposite directions to their designated platforms.

East-West Line works on schedule; regular service on course to resume on Dec 9

Mr Chia Choon Poh (second from right), LTA’s group director of rail (electrical and mechanical), with Mr William Low, LTA’s executive project engineer, checking out the progress of works to connect the East-West Line to the new East Coast Integrated Depot on Nov 30.

Smooth commute on first day of scheduled service adjustments on the East-West MRT line

Tourists viewing signage about adjustments on the East West Line, at Changi Airport MRT station on Nov 29.

PMD user dies in hospital after falling onto tracks at Fajar LRT station on Nov 19

SMRT staff immediately turned off the traction power after the man fell onto the tracks.

Crowds, longer travel times expected during Nov 29-Dec 8 closure of Simei, Tanah Merah MRT stations

Affected MRT stations and bus stops are expected to be crowded, and journey times may take up to an additional 30 minutes.

More customer-centric communications needed during rail disruption: Expert

The task force was formed after at least 15 instances of delays and interruptions across the MRT and LRT networks between July and September.

All aboard: Make memories at Gardens by the Bay’s Christmas Train Show

A model train travelling across a botanical model of San Francisco's Golden Gate Bridge during the preview of the Christmas Train Show at Gardens by the Bay.

SMRT’s $7m Bishan Depot upgrade uses automation to boost train overhaul capacity

Acting Transport Minister Jeffrey Siow (in short-sleeved white shirt) observing an automated guided vehicle (AGV) at the launch of Depot 4.0 at Bishan Depot on Nov 21.

Artefacts from one of Singapore’s largest archaeological sites on display at Bras Basah MRT station

Mr Baey Yam Keng, Minister of State, Ministry of Culture, Community and Youth & Ministry of Transport viewing the artefacts accompanied by Alvin Kek Group Chief Commuter Engagement & Service Excellence introduced by Gerald Sim, Assistant Manager for Heritage Policy and Research at the National Heritage Board on Nov 19, 2025.

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MDDI (P) 046/10/2025. Published by SPH Media Limited, Co. Regn. No.202120748H. Copyright © 2025 SPH Media Limited. All rights reserved.