Singtel suspends iPhone 7 order-taking, other telcos' customers encounter issues too

Singtel suspended order-taking for the iPhone 7 and iPhone 7 Plus minutes after the website opened on Sept 14, 2016.
Singtel suspended order-taking for the iPhone 7 and iPhone 7 Plus minutes after the website opened on Sept 14, 2016. PHOTO: AFP

SINGAPORE - Singtel suspended order-taking for Apple's soon-to-be-launched iPhone 7 and iPhone 7 Plus minutes after the website opened at 3pm on Wednesday (Sept 14) due to "technical issues".

Customers who had indicated their interest last week in the much-anticipated phone were given a link to the order page to select the model of choice and pay for it on Wednesday. But many encountered error messages when submitting their orders.

A Singtel Facebook post at 5pm stated that order-taking will likely resume at 10am on Thursday (Sept 15). "Our technical team are still working on resolving the issue and we are unable to restart reservations today as planned," Singtel said in the post, apologising for the inconvenienced caused.

Customers were also advised to tune in to http://iphone.singtel.com/updates/ for more updates.

It appears that StarHub and M1 also had problems with online order taking, judging from feedback on their Facebook pages.

Some customers of StarHub, which took orders on Tuesday from those who had indicated their interest in the phone last week, also complained about problems with submitting their orders. They claimed they were kicked out of the website, and as such, could not order a model of their choice. StarHub has closed all order-taking.

One customer of M1, which is still accepting orders from customers who had indicated their interest last week, said he encountered an error on the check out page.