SIA bans Samsung Galaxy Note7 from all flights, will deny boarding to passengers in possession of device

A burned Samsung Note 7 smartphone that began smoking inside a Southwest Airlines plane on Oct 5, 2016.
A burned Samsung Note 7 smartphone that began smoking inside a Southwest Airlines plane on Oct 5, 2016.PHOTO: REUTERS

SINGAPORE - Singapore Airlines (SIA) has banned the Samsung Galaxy Note7 from all its flights, and will stop passengers with the phone from boarding.

The smartphone cannot be brought on board by the passenger, in carry-on baggage or checked-in luggage from midnight Sunday (Oct 16).

"The smartphone also cannot be shipped as air cargo. Anyone found in possession of the device will be denied boarding," SIA said in an advisory on Facebook on Saturday.

Earlier, US officials on Friday (Oct 14) banned all Samsung Galaxy Note 7 smartphones from aeroplanes, saying anyone attempting to travel with the recalled handsets may face fines and have the devices confiscated.

In a statement later on Saturday, Samsung Singapore said that any Galaxy Note7 owner who will be travelling by flight and require a courtesy device can obtain one from the Samsung Customer Service Centre at Westgate or the Samsung Experience Store at Singapore Changi Airport Terminal 3 (departure/transit lounge).

Consumers can also visit http://www.samsung.com/sg/note7exchange/ for more information or contact us at 1800-SAMSUNG (7267864) for further assistance.

"We are deeply sorry for the inconvenience caused and are working hard to expedite the exchange/refund programme in Singapore," the statement said.

At least two other airlines, Qantas and its subsidiary Jetstar, have also banned the problematic Note7 phone from all its flights effective from midnight Sunday (Oct 16), the Australian airlines said on Saturday.

"This is due to concerns regarding potential fire risk from the device's battery after a number of incidents worldwide and follows a ban put in place by regulators overseas," a statement said.

Other Samsung devices are not affected.

Before this, the Note7 was allowed on board the airlines provided it was switched off.

"This restriction has now been broadened to a total ban," the statement from Qantas and Jetstar said.

Last month, Samsung recalled the phone all over the world, and offered replacement sets to customers after reports that sets had caught fire.

But customers have had issues with the replacement sets, causing Samsung to end production of the phone, and offer a refund to all Note7 owners.

In one incident, a replacement phone emitted smoke and caused passengers on a Southwest Airlines flight in Louisville on Oct 5 to be evacuated.

 

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