Delay on East-West Line, commuters report problems with platform doors at Kembangan station

A platform door at Kembagan MRT station that was allegedly forced open.
A platform door at Kembagan MRT station that was allegedly forced open. PHOTO: @MAYZEIT/TWITTER
The crowd at Aljunied MRT station after they were told to alight from the train.
The crowd at Aljunied MRT station after they were told to alight from the train. PHOTO: MICHAEL LIM
The crowd at Aljunied MRT station after they were told to alight from the train.
The crowd at Aljunied MRT station after they were told to alight from the train. PHOTO: MICHAEL LIM

SINGAPORE - Train service on the East-West Line was delayed on Sunday (July 31) afternoon, apparently due to a problem with the platform doors.

Operator SMRT said in a tweet at 4.54pm that commuters should expect an additional travelling time of 15 minutes between Bugis and Pasir Ris MRT stations.

In another tweet at 5.18pm, it said its engineers were working to fix the problem. 

The fault was subsequently rectified, SMRT said in a tweet at 5.48pm. 

The problem appeared to be at Kembangan station, according to a series of tweets by Twitter user @mayzeit.

Her first tweet at 4.29pm said that trains were stuck at the station as the platform doors would not open.

The doors had to be forced open, she claimed.

Another commuter, Zhi Qian, said on Twitter it was a technical problem with the doors at the stations.

Food and wine consultant Michael Lim, who is in his late 40s, told The Straits Times he boarded a train at City Hall station for Tanah Merah at 4.55pm. 

"I had to wait for about 20 minutes for the train and when I boarded, there was an announcement in the train that there were problems on the platform at Kembangan station," said Mr Lim. 

"I was planning to get down at Eunos station, but at Aljunied station the train driver informed us that everyone had to leave the train.

"It was chaotic as people were confused and just stood on the platform after alighting. SMRT did not have enough staff to take care of the commuters and there were no buses to take us anywhere."

The Straits Times has contacted SMRT for more details.