Changi Airport voted world's best airport for third year running

SINGAPORE - Changi Airport has been voted the World's Best Airport by travellers for the third year in a row at the 2015 World Airport Awards.

This is the sixth time that Changi Airport has won this title at the awards, which were held at the Passenger Terminal EXPO in Paris, France.

Mr Edward Plaisted, chief executive of UK-based consultancy Skytrax, which organised the awards, said the repeat win was no surprise.

"Rather than dwell on earlier success, the airport continues to innovate and concentrate on making the customer experience in the airport environment the most enjoyable," said Mr Plaisted.

Changi Airport also won Best Airport for Leisure Amenities for the seventh time, based on its facilities such as music bar lounges, swimming pool, and the in-terminal Transit Hotel.

Changi Airport Group chief executive Lee Seow Hiang said the recognition was "particularly pleasing", since it comes during significant development projects such as Terminal 4 and Jewel Changi Airport, which have had works taking place amid ongoing airport operations.

"We are most grateful to all our passengers and partners who have, nonetheless, continued to give us their strongest support," said Mr Lee.

The World Airport Awards is the largest annual global airport customer satisfaction survey. The results are based on 13.02 million customer nominations across air travellers of 112 nationalities, and include 550 airports worldwide.

The survey evaluates customer satisfaction across 39 key performance indicators for airport service and product, from check-in, arrivals, transfers, shopping, security and immigration, to departure at the gate.

oliviaho@sph.com.sg