Optical shop praised as staff delivers spectacles to customer at Changi Airport in time for flight

According to the Facebook post, the employee rushed down to Changi Airport "drenched in sweat" and adjusted the spectacles for his father.
According to the Facebook post, the employee rushed down to Changi Airport "drenched in sweat" and adjusted the spectacles for his father.PHOTO: FACEBOOK/DARREN HKT

SINGAPORE - An employee of an optical shop has been lauded online for his exceptional customer service, after a customer praised him for going the extra mile to deliver a pair of spectacles to his dad in time for his flight.

Facebook user Darren Hkt shared his dad's experience on Facebook on Wednesday (April 5), saying that his father had originally intended to change his flight as he needed a pair of spectacles and could not fly without them.

Jamco Optical, an optical shop at Katong Shopping Centre, supplied the spectacles in time so he did not need to change his flight.

An employee which Darren says was the son of the optical shop's boss rushed down to Changi Airport "drenched in sweat" and adjusted the spectacles for Darren's dad on the spot.

"If it weren't for his effort, my dad would need to go through a long hassle of flight change and it would have affected his business trip. Thank you Jamco Optical," wrote Darren.

His post has received more than 2,300 likes and 830 shares, with netizens lauding the good service.

The shop replied to Darren on his post, thanking him for his post and saying they were "very grateful for the support that your family has given us over the years".

The Straits Times contacted Jamco Optical, but they declined to comment.

However, ST learnt that Darren and his family have been customers of Jamco Optical for 20 to 30 years.

According to Jamco's website, the store was established in 1973 and "has been providing personalised optical services to the residents of Katong".

Other satisfied customers praised the store for its great service - an Amrit Singh Gill said on Jamco's site that he had a "very pleasant experience" with the store, where he received "great service" from "responsive and helpful" staff.

Facebook user Vanessa Yu shared Darren's post, attesting to the employee's service: "Even towards kid customers like my son since Primary 1 to Secondary 1, (he is ) always professional and friendly."

Singapore is not devoid of good customer service.

In 2015, a taxi driver knocked on the doors of more than 20 units at a condominium to return a bag to a 13-year-old boy who had left it in his cab.

That same year, SMRT staff were praised for helping an Indian national retrieve a $50 note he had dropped into a gap on an escalator.