OneService app has been downloaded by 40,000 people: PM Lee

SINGAPORE - OneService, the mobile app for the Municipal Services Office which was set up on Oct 1 last year, has been downloaded by 40,000 people.

Prime Minister Lee Hsien Loong highlighted both milestones in a Facebook post on Wednesday (Oct 21).

"At my National Day Rally last year, I said we would set up a Municipal Services Office (MSO) in the Ministry of National Development to improve the government's delivery of services. We followed up, and the MSO is one year old this month," PM Lee wrote.

"MSO partnered IDA Singapore to launch a mobile app called OneService.... The app has been popular, and 40,000 people have downloaded it and signed in already," he added.

The app was launched in January to help residents report municipal issues without having to figure out which government agencies to approach.

It had received more than 15,000 submissions as of the end of August.

Last month, the MSO held an awards ceremony to recognise public service officers and teams who went the extra mile to collaborate with other agencies to solve municipal problems.